# Communication to Staff

#### Staff Announcements

All official staff communication will be shared **via Discord**. Important updates and announcements will be posted in the **`#front-page-news`** channel. Community involvement is encouraged! Participate through: `#events  #polls #suggestions`

#### Contacting Staff

**All questions, concerns, or reports must be submitted via a ticket.** Use the ticket system for: Asking questions, Reporting players or rule violations, Requesting support or staff help.

#### What *Not* To Do

**Do NOT DM staff** members directly regarding server issues or reports. **Do NOT bring issues into public chats**, especially the bonfire chat or other general channels. These actions disrupt the community and may result in warnings or timeouts.

#### Why We Use Tickets

The **ticket system** ensures your message reaches the **entire staff team**. It allows the **next available team member** to help you quickly and efficiently. It keeps a **clear record** of all reports and staff actions.