Communication to Staff

To keep Lost Souls Haven running smoothly, all communication between staff and the community must follow proper channels. Please review the guidelines below:

Staff Announcements

All official staff communication will be shared via Discord. Important updates and announcements will be posted in the #front-page-news channel. Community involvement is encouraged! Participate through: #events #polls #suggestions

Contacting Staff

All questions, concerns, or reports must be submitted via a ticket. Use the ticket system for: Asking questions, Reporting players or rule violations, Requesting support or staff help.

What Not To Do

Do NOT DM staff members directly regarding server issues or reports. Do NOT bring issues into public chats, especially the bonfire chat or other general channels. These actions disrupt the community and may result in warnings or timeouts.

Why We Use Tickets

The ticket system ensures your message reaches the entire staff team. It allows the next available team member to help you quickly and efficiently. It keeps a clear record of all reports and staff actions.